GENERAL QUESTIONS

Q: What services does First Defense Security provide?

A: First Defense Security provides home security, business security, professional monitoring, video monitoring, access control, energy management, and wellness solutions. These services help you protect your property, manage connected devices, and stay informed about important activity.

Q: Do you offer professional monitoring around the clock?

A: Yes. First Defense Security offers 24/7 professional monitoring with connected technology powered by Alarm.com. Professional monitoring provides an additional layer of protection alongside the information and controls available through your system.

Q: Can I control my security system when I am away?

A: Yes. Through the mobile app, you can arm or disarm your system, check its status, and receive activity notifications while away from your property. Additional controls depend on the connected equipment and services included with your system.

HOME SECURITY

Q: Can I receive notifications even when my system is disarmed?

A: Yes. You can configure alerts for selected activity whether your system is armed or disarmed. This helps you stay informed about everyday events, such as family members arriving home, rather than receiving updates only during an alarm event.

Q: Can family members have their own access codes?

A: Yes. Individual user codes allow family members and trusted visitors to have separate credentials. You can review who armed or disarmed the system and when, and restrict access to selected days and times.

Q: Can I see and speak with someone at my front door?

A: Yes. With a Wi-Fi-enabled doorbell camera, you can see visitors and have a two-way conversation while away from home. This provides a convenient way to respond to guests and deliveries from your connected device.

BUSINESS SECURITY

Q: Can I manage business security and connected devices in one place?

A: Yes. Our integrated business solution brings security controls, live video, employee access, and energy management into a single, mobile-friendly interface. This gives you convenient oversight of several important property functions.

Q: Can I monitor multiple business locations?

A: Yes. The Enterprise solution supports multiple locations through one centralized dashboard and login. This helps business owners and managers oversee systems across their properties.

Q: Can my system help me understand activity at my business?

A: Yes. Business activity reports can reveal patterns and unexpected changes, while notifications help you stay aware of activity in areas such as offices, inventory rooms, and server rooms. These tools provide useful information for reviewing daily operations.

VIDEO MONITORING

Q: Can I view my cameras from my smartphone or tablet?

A: Yes. Video monitoring lets you view live camera footage remotely from your smartphone or tablet. Connected video alerts also help you review activity associated with selected security system events.

Q: Is continuous video recording available?

A: Yes. A Stream Video Recorder (SVR) supports continuous, high-definition recording around the clock. Ask about the appropriate recorder, cameras, and recording options for your property.

Q: Can I customize my video alerts?

A: Yes. Video notifications can be customized by time, day, camera, and motion, with alerts delivered by text or email. Connected cameras can also provide alerts associated with events such as an unexpected system disarm or an alarm activation.

ACCESS CONTROL

Q: Can I unlock a door for someone when I am away?

A: Yes. With integrated smart locks, you can lock or unlock your doors through the app. This allows you to provide entry for a trusted visitor or contractor without being at the property.

Q: Can I create temporary door access codes?

A: Yes. Smart lock features include time-limited access codes that you can create or disable as needed. You can also receive information about when someone unlocks the door.

Q: Can I check or close my garage door remotely?

A: Yes. With integrated garage door controls, you can open or close the garage remotely and receive notifications if it is left open. These features help you manage an important entry point when you are away.

ENERGY MANAGEMENT AND WELLNESS

Q: How can connected thermostats and lighting help me manage energy use?

A: Smart thermostats support temperature schedules and presets, while connected lighting supports automated rules and schedules. Integrating these devices with your security system helps you manage comfort, lighting, and energy use around your daily routine.

Q: What is Wellness monitoring?

A: Wellness monitoring helps families and caregivers stay aware of an aging loved one’s daily activity patterns at home. Intelligent sensors can track routines and identify unusual changes that may warrant a check-in, providing added reassurance while supporting independent living.

GETTING STARTED

Q: How do I request a consultation?

A: Call (615) 728-3444 or use the consultation request form on our website to request a free consultation. Contact us to discuss your property and explore the available security options.

STILL HAVE QUESTIONS?

Speak With First Defense Security.

Contact us for additional information about equipment, package options, and available services for your home or business.